There seems to be a problem with facebook not retrieving my facebook pages, is this feature not supported now or should I look further into it?
Discussions are closed to public comments.
If you need help with Sparkbooth please start a new discussion.
|?||Show this help|
|ESC||Blurs the current field|
|r||Focus the comment reply box|
|^ + ↩||Submit the comment|
You can use
Command ⌘ instead of
Control ^ on Mac
Support Staff 1 Posted by John on 11 Nov, 2022 02:10 PM
Was your Facebook page converted to the New Experience? Those new page
types is currently unsupported. I am looking into see if they have updated
their third party integration services yet
2 Posted by James on 11 Nov, 2022 06:15 PM
Thanks John, I think it probably was, i'll have to look into if there is a way to revert back.
3 Posted by Rob on 17 Nov, 2022 10:36 PM
Hi. This is exactly the problem. Facebook's "New Experience" pages prevented the Sparkbooth Business Integration from working. Please look into this.
I use Sparkbooth to auto-upload to FB every October- except this one. In the last week of September I checked function and found it wasn't working. It took me until just now, today, to figure this out. FB is so convoluted it took me almost 2 months to get onto the New Experience thing possibility and James' post gave me courage to go ahead and revert back to the Classic page and see if that fixed it. It did.
Support Staff 4 Posted by Joe Connell on 17 Nov, 2022 10:43 PM
This is NOT a Spartkbooth issue,
we do not Control what Facebook does.
When they make changes... which they do all the time,
as soon as we are aware of the changes, we alter the software
and provide an Update.
NOTE: Only the current version (7.0) received Updates...
7.0 already has the latest Facebook fixes,
what version of the software are you using?
5 Posted by James Van Aalst on 18 Nov, 2022 12:12 PM
Joe, totally get it, Facebook are a joke right now, yes it's 100% a facebook issue. Heads up to everyone using FB upload, DO NOT UPDATE TO NEW PAGES EXPERIENCE. There's more than just sparkbooth it breaks, and if you manage to revert back you lose everything you did during the new experience time (there's no way this isn't to deter people from reverting as the experience is awful!)
Love Sparkbooth! High fives!
6 Posted by Rob on 18 Nov, 2022 03:05 PM
7 Posted by Rob on 18 Nov, 2022 03:05 PM
Hi. Thanks for the reply.
I'm using 6
Support Staff 8 Posted by John on 18 Nov, 2022 03:09 PM
I checked the Facebook documentation and they still have not enabled photo
uploads for the new page experience. But when they do, I will be updating
the current version to support that.
9 Posted by Rob on 18 Nov, 2022 05:07 PM
I appreciate your help, and I love your product.
To be clear- you are saying that upgrading to sparkbooth 7 will support
photo uploads to new experience pages right now?
I ask because I'm wanting to build a second photo booth for next season.
Support Staff 10 Posted by John on 18 Nov, 2022 05:33 PM
No. Version 7 doesn't fix that because Facebook has not added photo uploads
for the new page experience yet
John closed this discussion on 08 Dec, 2022 03:08 PM.