Home → Sparkbooth Questions →

Facebook Upload

• Edit

James Van Aalst

11 Nov, 2022 01:15 PM

Hi there,

There seems to be a problem with facebook not retrieving my facebook pages, is this feature not supported now or should I look further into it?

Kind Regards

James

1. Support Staff 1 Posted by John on 11 Nov, 2022 02:10 PM

   

   Was your Facebook page converted to the New Experience? Those new page
   types is currently unsupported. I am looking into see if they have updated
   their third party integration services yet

   • Edit

2. 2 Posted by James on 11 Nov, 2022 06:15 PM

   

   Thanks John, I think it probably was, i'll have to look into if there is a way to revert back.

   • Edit

3. 3 Posted by Rob on 17 Nov, 2022 10:36 PM

   

   Hi. This is exactly the problem. Facebook's "New Experience" pages prevented the Sparkbooth Business Integration from working. Please look into this.

   I use Sparkbooth to auto-upload to FB every October- except this one. In the last week of September I checked function and found it wasn't working. It took me until just now, today, to figure this out. FB is so convoluted it took me almost 2 months to get onto the New Experience thing possibility and James' post gave me courage to go ahead and revert back to the Classic page and see if that fixed it. It did.

   • Edit

4. Support Staff 4 Posted by Joe Connell on 17 Nov, 2022 10:43 PM

   

   This is NOT a Spartkbooth issue,
   we do not Control what Facebook does.

   When they make changes... which they do all the time,
   as soon as we are aware of the changes, we alter the software
   and provide an Update.

   NOTE: Only the current version (7.0) received Updates...
   7.0 already has the latest Facebook fixes,
   what version of the software are you using?

   • Edit

5. 5 Posted by James Van Aalst on 18 Nov, 2022 12:12 PM

   

   Joe, totally get it, Facebook are a joke right now, yes it's 100% a facebook issue. Heads up to everyone using FB upload, DO NOT UPDATE TO NEW PAGES EXPERIENCE. There's more than just sparkbooth it breaks, and if you manage to revert back you lose everything you did during the new experience time (there's no way this isn't to deter people from reverting as the experience is awful!)

   Love Sparkbooth! High fives!

   James

   • Edit

6. 6 Posted by Rob on 18 Nov, 2022 03:05 PM

   

   
   

   On 11/17/2022 4:43 PM, Joe Connell wrote:
   

   pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 }blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

   // Please reply above this line ================================================== From: Joe Connell (Support staff) This is NOT a Spartkbooth issue, we do not Control what Facebook does. When they make changes... which they do all the time, as soon as we are aware of the changes, we alter the software and provide an Update. NOTE: Only the current version (7.0) received Updates... 7.0 already has the latest Facebook fixes, what version of the software are you using? On Thu, Nov 17 at 02:36 PM PST, Rob wrote: Hi. This is exactly the problem. Facebook's "New Experience" pages prevented the Sparkbooth Business Integration from working. Please look into this. I use Sparkbooth to auto-upload to FB every October- except this one. In the last week of September I checked function and found it wasn't working. It took me until just now, today, to figure this out. FB is so convoluted it took me almost 2 months to get onto the New Experience thing possibility and James' post gave me courage to go ahead and revert back to the Classic page and see if that fixed it. It did.

   Having trouble reading this? View this discussion online: Facebook Upload. Reply with #ignore to stop receiving notifications for this discussion.

   -- 
   B&K Enterprises Inc.
   Equipment Leasing and Third Party Vendor Services
   417 N Franklin St., Junction City, KS 66441
   785-238-3076
   www.bkamusements.com
   

   • Edit

7. 7 Posted by Rob on 18 Nov, 2022 03:05 PM

   

   Hi. Thanks for the reply.

   I'm using 6

   -Rob

   • Edit

8. Support Staff 8 Posted by John on 18 Nov, 2022 03:09 PM

   

   I checked the Facebook documentation and they still have not enabled photo
   uploads for the new page experience. But when they do, I will be updating
   the current version to support that.

   • Edit

9. 9 Posted by Rob on 18 Nov, 2022 05:07 PM

   

   I appreciate your help, and I love your product.

   To be clear- you are saying that upgrading to sparkbooth 7 will support
   photo uploads to new experience pages right now?

   I ask because I'm wanting to build a second photo booth for next season.

   Thanks

   Rob

   • Edit

10. Support Staff 10 Posted by John on 18 Nov, 2022 05:33 PM

    

    No. Version 7 doesn't fix that because Facebook has not added photo uploads
    for the new page experience yet

    • Edit

11. John closed this discussion on 08 Dec, 2022 03:08 PM.