unable to activate via internet explorer

Ronald de los Santos's Avatar

Ronald de los Santos

25 Oct, 2022 05:12 AM

i bought sparkbooth 4 and I used 3 licenses in three different computers. i still have 2 computers but the 3rd was lost. i want to deactivate and re-install in a new computer but sparkbooth 4 is trying to use internet explorer which is no longer supported. Please help. I want to use photobooth for Halloween.

Thank you,
Ron

  1. Support Staff 1 Posted by Jorge Oliva on 25 Oct, 2022 12:47 PM

    Jorge Oliva's Avatar

    of course, spark booth works with internet explorer you need to make sure your internet explorer is up to date the current internet explorer is 11. we see your out of activations You can reset the activation count on your license key when you run out of activations. You never run out of activations.
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

  2. Support Staff 2 Posted by John on 25 Oct, 2022 01:16 PM

    John's Avatar

    You also need to apply all the Windows Updates. See
    http://help.sparkbooth.com/kb/troubleshooting/no-internet-connection

  3. 3 Posted by Ronald de los S... on 25 Oct, 2022 04:35 PM

    Ronald de los Santos's Avatar

    Thank you Jorge,
    I'll update to 11. If I still have issues, is it possible to just buy one
    license?

    Thank you,
    Ron

  4. Support Staff 4 Posted by Jorge Oliva on 25 Oct, 2022 05:00 PM

    Jorge Oliva's Avatar

    Are you using all 3 activation

  5. 5 Posted by Ronald de los S... on 25 Oct, 2022 06:33 PM

    Ronald de los Santos's Avatar

    Technically... Yes. I have used all 3 activations but one is on a computer
    that was thrown away.

  6. Support Staff 6 Posted by Jorge Oliva on 25 Oct, 2022 06:49 PM

    Jorge Oliva's Avatar

    Then your using 2 activation just reset your activation to get them all back just know when you reset your activations you need to activate your other 2 computers. And to answer your first question we do not sell single activation if you need more you will need to buy another license that comes with 3 activations

  7. 7 Posted by Ronald de los S... on 25 Oct, 2022 06:57 PM

    Ronald de los Santos's Avatar

    I tried to deactivate but I got this error message:
    [image: image.png]
    the version I have is 4.3

  8. 8 Posted by Ronald de los S... on 25 Oct, 2022 07:19 PM

    Ronald de los Santos's Avatar

    I am now getting the same error on my other photobooths.....
    [image: image.png]

  9. Support Staff 9 Posted by John on 25 Oct, 2022 07:34 PM

    John's Avatar

    Please download the latest 4.3 from
    http://sparkbooth.com/download-archive

  10. 10 Posted by Ronald de los S... on 25 Oct, 2022 07:52 PM

    Ronald de los Santos's Avatar

    Thanks it worked!

  11. John closed this discussion on 23 Nov, 2022 03:14 PM.

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