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unable to activate via internet explorer

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Ronald de los Santos

25 Oct, 2022 05:12 AM

i bought sparkbooth 4 and I used 3 licenses in three different computers. i still have 2 computers but the 3rd was lost. i want to deactivate and re-install in a new computer but sparkbooth 4 is trying to use internet explorer which is no longer supported. Please help. I want to use photobooth for Halloween.

Thank you,
Ron

1. Support Staff 1 Posted by Jorge Oliva on 25 Oct, 2022 12:47 PM

   

   of course, spark booth works with internet explorer you need to make sure your internet explorer is up to date the current internet explorer is 11. we see your out of activations You can reset the activation count on your license key when you run out of activations. You never run out of activations.
   http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

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2. Support Staff 2 Posted by John on 25 Oct, 2022 01:16 PM

   

   You also need to apply all the Windows Updates. See
   http://help.sparkbooth.com/kb/troubleshooting/no-internet-connection

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3. 3 Posted by Ronald de los S... on 25 Oct, 2022 04:35 PM

   

   Thank you Jorge,
   I'll update to 11. If I still have issues, is it possible to just buy one
   license?

   Thank you,
   Ron

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4. Support Staff 4 Posted by Jorge Oliva on 25 Oct, 2022 05:00 PM

   

   Are you using all 3 activation

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5. 5 Posted by Ronald de los S... on 25 Oct, 2022 06:33 PM

   

   Technically... Yes. I have used all 3 activations but one is on a computer
   that was thrown away.

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6. Support Staff 6 Posted by Jorge Oliva on 25 Oct, 2022 06:49 PM

   

   Then your using 2 activation just reset your activation to get them all back just know when you reset your activations you need to activate your other 2 computers. And to answer your first question we do not sell single activation if you need more you will need to buy another license that comes with 3 activations

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7. 7 Posted by Ronald de los S... on 25 Oct, 2022 06:57 PM

   

   I tried to deactivate but I got this error message:
   [image: image.png]
   the version I have is 4.3

   • image.png 6.17 KB
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8. 8 Posted by Ronald de los S... on 25 Oct, 2022 07:19 PM

   

   I am now getting the same error on my other photobooths.....
   [image: image.png]

   • image.png 6.17 KB
   • image.png 5.07 KB
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9. Support Staff 9 Posted by John on 25 Oct, 2022 07:34 PM

   

   Please download the latest 4.3 from
   http://sparkbooth.com/download-archive

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10. 10 Posted by Ronald de los S... on 25 Oct, 2022 07:52 PM

    

    Thanks it worked!

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11. John closed this discussion on 23 Nov, 2022 03:14 PM.