Transfer of key to another laptop

Trevor's Avatar

Trevor

14 Oct, 2022 05:30 PM

Hi. I need to transfer my key from my faulty laptop to another laptop. How do I do this? Thank you.

  1. 1 Posted by Edwin Sulsters on 14 Oct, 2022 05:36 PM

    Edwin Sulsters's Avatar

    Joe answered this in a previous topic:

    In Settings > About page select Deactivate this install,
    it will release the licence used in your faulty install so you can
    activate the licence a different computer.
    NOTE: the computer must be online to release the Activation

  2. Support Staff 2 Posted by Joe Connell on 14 Oct, 2022 05:41 PM

    Joe Connell's Avatar

    NOTE: If the faulty laptop can not be opened
    in the Sparkbooth software, you need to RESET
    your Activations to get them all back....

    READ HERE:
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

    ...Thanks Edwin

  3. Support Staff 3 Posted by Jorge Oliva on 14 Oct, 2022 06:08 PM

    Jorge Oliva's Avatar

    Trever, can you give us your license email so we can see what version you have?

  4. Support Staff 4 Posted by Jorge Oliva on 14 Oct, 2022 06:18 PM

    Jorge Oliva's Avatar

    We need you to send a Request Support so we can make sure you RESET the correct license.
    http://help.sparkbooth.com/kb/how-to/sending-support-requests

  5. 5 Posted by crazyfunphotobo... on 14 Oct, 2022 06:24 PM

    crazyfunphotobooth's Avatar

    All sorted. Thank you Edwin.Sent from my Galaxy
    -------- Original message --------From: Edwin Sulsters <[email blocked]> Date: 2022/10/14 19:36 (GMT+02:00) To: [email blocked] Subject: Re: Transfer of key to another laptop [Sparkbooth Questions #102573]

  6. 6 Posted by crazyfunphotobo... on 14 Oct, 2022 06:24 PM

    crazyfunphotobooth's Avatar

    All sorted. Thanks Joe.Sent from my Galaxy
    -------- Original message --------From: Joe Connell <[email blocked]> Date: 2022/10/14 19:41 (GMT+02:00) To: [email blocked] Subject: Re: Transfer of key to another laptop [Sparkbooth Questions #102573]

  7. 7 Posted by crazyfunphotobo... on 14 Oct, 2022 06:25 PM

    crazyfunphotobooth's Avatar

    Transfer done successfully. Thank you JprgeSent from my Galaxy
    -------- Original message --------From: Jorge Oliva <[email blocked]> Date: 2022/10/14 20:08 (GMT+02:00) To: [email blocked] Subject: Re: Transfer of key to another laptop [Sparkbooth Questions #102573]

  8. Support Staff 8 Posted by Jorge Oliva on 14 Oct, 2022 06:27 PM

    Jorge Oliva's Avatar

    Yes but were still going to need your license email for any future questions you can find it press F1 / settings on top ABOUT tab is your license email. we will keep this conversation open until you send us the information

  9. 9 Posted by Trevor Freemant... on 14 Oct, 2022 06:33 PM

    Trevor Freemantle's Avatar

    Hi Jorge

    [email blocked]

    Thank you

    Kind regards

    Trevor Freemantle
    079 734 9786
    Crazy Fun Photo Booth

  10. John closed this discussion on 23 Nov, 2022 03:14 PM.

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