software probleme

JONATHAN BRUNETEAU's Avatar

JONATHAN BRUNETEAU

17 Jun, 2022 09:54 AM

Hello,

after only 3 or 4 photos, the software blocks, and there is written activation of the camera. It's very annoying what should I do?

URGENT

  1. Support Staff 1 Posted by Jorge Oliva on 17 Jun, 2022 01:02 PM

    Jorge Oliva's Avatar

    send us a support request to check for error

    http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Sidney on 28 Jun, 2022 03:41 PM

    Sidney's Avatar

    Hello,
    I regularly have the problem with my 4 devices. If you have a solution I'm interested.
    Thanks in advance.

  3. Support Staff 3 Posted by Jorge Oliva on 28 Jun, 2022 09:27 PM

    Jorge Oliva's Avatar

    send us a support request to check for error

    http://help.sparkbooth.com/kb/how-to/sending-support-requests

  4. Support Staff 4 Posted by Joe Connell on 28 Jun, 2022 09:33 PM

    Joe Connell's Avatar

    Sidney,

    You posted your message on someone elses posting.
    I do not see any licdense registered to your email
    [email blocked]

    In order for us to help you, you need provide
    the registered email from your software license.

  5. 5 Posted by Sidney on 29 Jun, 2022 07:14 PM

    Sidney's Avatar

    Hello,
    my email is [email blocked] or [email blocked]

    Thx

    Sidney

  6. Support Staff 6 Posted by Joe Connell on 29 Jun, 2022 07:51 PM

    Joe Connell's Avatar

    Sidney,

    There is no email registered with [email blocked]

    In order for us to help you, you need provide
    the registered email from your software license.

  7. 7 Posted by Sidney Willems on 29 Jun, 2022 07:55 PM

    Sidney Willems's Avatar

    It’s the information for my license :

    Monday, November 15, 2021

    Merci pour votre achat. Vous trouverez ci-dessous votre clé de licence. Si vous avez déjà installé le logiciel, vous pouvez l'activer en cliquant sur le bouton Cadenas pour saisir votre licence.

    Nous vous recommandons de sauvegarder cet e-mail au cas où vous devriez la réactiver à l'avenir.

    Votre commande

    Élément: Sparkbooth DSLR 7
    Prix: $159.00 USD
    Adresse e-mail de la licence: [email blocked] <mailto:[email blocked]>
    Clé de licence: ds7-61695010-e02f-430e-9afd-3456995b484a
    Activation: 3

    Sidney

  8. Support Staff 8 Posted by Jorge Oliva on 30 Jun, 2022 12:17 AM

    Jorge Oliva's Avatar

    ok we found your license. you have 3 DSLR licenses a version 5,6 and 7. version 6 and 7 you have no activations left but you can reset them here.
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

  9. Support Staff 9 Posted by Jorge Oliva on 30 Jun, 2022 12:35 AM

    Jorge Oliva's Avatar

    By the way, your license is under email. [email blocked] just in case you need it

  10. John closed this discussion on 26 Jul, 2022 02:13 PM.

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