unable to type the letters

Sandra M. Huron-Dixon's Avatar

Sandra M. Huron-Dixon

16 Jun, 2022 04:51 PM

Hi,
I am having problems with my sparkbook. Recently my MacBook Air upgraded to Monterrey and now my sparkbooth is unable to type anything with the letters, d and e. Instead it pops up the emoji menu, I looked all over for the area where I can type text. THIS ONLY STARTED TO HAPPEN WHEN IT WE UPGRADED TO MONTERREY. APPLE TECH said it was a sparkbooth problem.

  1. Support Staff 1 Posted by Jorge Oliva on 16 Jun, 2022 10:32 PM

    Jorge Oliva's Avatar

    The problem is on a Macbook we need john to log in please be patient

  2. Support Staff 2 Posted by John on 17 Jun, 2022 03:19 AM

    John's Avatar

    It is a compatibility issue with MacOS Monterrey and the application
    framework that Sparkbooth uses. There is a workaround, see
    https://github.com/airsdk/Adobe-Runtime-Support/issues/1555#issuecomment-1039805052

  3. John closed this discussion on 26 Jul, 2022 02:12 PM.

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