No Trial Period

erin's Avatar


26 Apr, 2022 12:59 AM

I downloaded the app and it did not offer me a trial period, is there a step I am missing to make this work?

  1. Support Staff 1 Posted by Joe Connell on 26 Apr, 2022 01:08 AM

    Joe Connell's Avatar

    Hello Erin,

    It is possible the software was downloaded before
    and the 30 day Trial has expired....

    NO WORRIES you can get another 30 days Free Trial
    by createing a New User on your computer and log in
    with that user account, the software will give you another
    30 days to TEST the software in Trial mode.

    NOTE: Remember, when using the Trial mode,
    all photos will have a WaterMark that can never be
    removed and you should never use the software
    for any event(s) when in Trial mode.

  2. 2 Posted by erin on 26 Apr, 2022 01:20 AM

    erin's Avatar

    Do I need to be signed in before I open the app?

  3. Support Staff 3 Posted by Joe Connell on 26 Apr, 2022 02:04 AM

    Joe Connell's Avatar

    NO, there is no Signing in...
    Just create a New User for your computer and
    Log In with the New User on the computer.
    The software will then give you an additional 30 days to TEST the software.

  4. 4 Posted by erin on 26 Apr, 2022 03:24 PM

    erin's Avatar

    Okay I did that and the app still has no trial period.

  5. Support Staff 5 Posted by Joe Connell on 26 Apr, 2022 04:07 PM

    Joe Connell's Avatar

    You may not have done that correctly...
    When you ADD a New User Account to your computer
    and log in using that NEW Users Account
    the software will see it is a New user and
    give you another 30 days of Trial use.

  6. Support Staff 6 Posted by John on 26 Apr, 2022 05:43 PM

    John's Avatar

    Are you connected to the internet when starting Sparkbooth? If you are on
    Windows 7, you may need to update Windows to recognize the new security
    certificate format. See

  7. 7 Posted by erin on 26 Apr, 2022 06:10 PM

    erin's Avatar

    I have a Mac computer, and I am connected to the Wi-Fi. I have tried this multiple times and none of the suggested methods are working.

    Sent from my iPhone

  8. Support Staff 8 Posted by John on 27 Apr, 2022 01:16 AM

    John's Avatar

    Did you download the latest version of Sparkbooth? It is at version 7 which
    you can download from

  9. 9 Posted by erin on 27 Apr, 2022 03:16 AM

    erin's Avatar

    Yes. I just did

    Sent from my iPhone

  10. John closed this discussion on 26 Jul, 2022 02:10 PM.

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