Photo kiosk lag and duplicate copies of same photo

daniel's Avatar

daniel

23 Dec, 2017 06:21 PM

Hi-
I'm running a network album kiosk on one machine and the pictures are being taken on the other. Everything seems to work fine but there is a significant lag and when we hit the refresh button or home button the album will show two or even six copies of the same photo instead of 6 different photos like it is supposed to. I've tried it with and without caching locally with the same result.

  1. Support Staff 1 Posted by John Wu on 23 Dec, 2017 11:32 PM

    John Wu's Avatar

    How many image files are in the folder?
    Can you hold down ctrl-shift-9 on the main screen to send your log?

  2. 2 Posted by daniel on 24 Dec, 2017 07:56 PM

    daniel's Avatar

    983 photos in total. I'll go on that computer and do the ctrl-shift-9 thing in a few minutes.

  3. John Wu closed this discussion on 03 Jan, 2018 11:38 PM.

  4. daniel re-opened this discussion on 23 Feb, 2018 07:56 AM

  5. 3 Posted by daniel on 23 Feb, 2018 07:56 AM

    daniel's Avatar

    I answered John's question but didn't hear anything else.
    We are back and setting up for another run. Can anyone tell me why there is the lag I mentioned and duplicated photos please?

    Thank You.

  6. Support Staff 4 Posted by John Wu on 23 Feb, 2018 03:21 PM

    John Wu's Avatar

    Sorry, I still need to look into this but I have been working on other
    issues.

  7. John Wu closed this discussion on 07 Mar, 2018 04:54 PM.

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