Strip layout is not duplicated print in PhotoKiosk

Stefan's Avatar

Stefan

10 Sep, 2017 05:57 PM

I use a layout with the function "Strip layout printed doubled". In the Photo Booth and in the photo album it is printed correctly (two strips 2x6).

In the Photokiosk only one strip 2x6 with the picture is printed. The other 2x6 strip is blank (white). Printer: DNP DS620. Sparkbooth version 5.0.117.

Was this function forgotten in the kiosk?

  1. Support Staff 1 Posted by John Wu on 10 Sep, 2017 06:33 PM

    John Wu's Avatar

    Is your photo kiosk setup on a separate computer than the photo booth
    computer? If so, can you send a screenshot of the general settings on the
    photo kiosk computer?

  2. 2 Posted by Stefan on 10 Sep, 2017 08:14 PM

    Stefan's Avatar

    Correct, the photo kiosk computer is a separate computer.

  3. Support Staff 3 Posted by John Wu on 10 Sep, 2017 08:59 PM

    John Wu's Avatar

    Thanks. I will look into this and get back to you.

  4. Support Staff 4 Posted by John Wu on 10 Sep, 2017 10:20 PM

    John Wu's Avatar

    I think I see the issue. I will work on a fix for this.

  5. Support Staff 5 Posted by John Wu on 13 Sep, 2017 01:42 AM

    John Wu's Avatar

    Stefan, It was not copying over the the duplicate print image for split or
    duplicate layouts. Can you try this new build and let me know if the print
    issue is fixed for you?
    https://www.dropbox.com/s/s9zrgetce3gr52w/sparkboothdslr-setup.exe?dl=0. It
    won't fix any existing cached layouts in photo kiosk, so you need to try it
    on a newly generated split or duplicate layout.

  6. 6 Posted by Stefan on 13 Sep, 2017 08:54 AM

    Stefan's Avatar

    The new version 5.0.120 prints correctly in the kiosk. Thanks for the quick fix.

    best regards
    Stefan

  7. Stefan closed this discussion on 13 Sep, 2017 08:54 AM.

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