Why won't printer cut 6x2 strips?

Sarah Rudy's Avatar

Sarah Rudy

18 Apr, 2017 01:19 PM

I have followed the tutorial for enabling the 2" cuts on my Fotolusio DS RX1. However, the print comes out with a full white strip and a white section on the photo strip. Bad cell phone photo for reference. (Sorry for poor quality. Setting this up in a dark barn where a party will take place!)

I've also printed out a test print and displayed in the image so you can see how it's cutting. I think I may need to make some adjustments but I don't know if I do that in Sparkbooth, Windows 10 or in Fotolusio settings.

Thanks for any help. After several hours of struggling and blowing through a ton of paper and ribbon, I still can't figure it out.

  1. Support Staff 1 Posted by Jorge Oliva on 18 Apr, 2017 01:23 PM

    Jorge Oliva's Avatar

    first of all is your printer cutting?

  2. Support Staff 2 Posted by Rob (ZCZ) on 18 Apr, 2017 01:32 PM

    Rob (ZCZ)'s Avatar

    #1. Turn off cutting in your printer settings
    #2. Run a test print like top photo above
    #3. Scan that print with a scanner and attach it here

  3. 3 Posted by Muncie Fine Por... on 18 Apr, 2017 01:46 PM

    Muncie Fine Portraits's Avatar

    This is a booth I sold to a friend. She purchased Sparkbooth and I'm
    attempting to set it up for her.

    The booth is being setup about an hour away from me. I spent all day with
    it there, hoping to get it set up for my friend so I didn't have to go
    back, but that didn't work. My last and only problem is the way it's
    cutting. I don't have internet access there. However, I have a copy of
    Sparkbooth on my computer here, so if I need to reference any settings, I
    can do so without being at the booth.

    The printer is cutting.

    The test print looks exactly like the pictured one, only without a cut down
    the middle. After setting it to cut 2" strips, the printer automatically
    cuts everything coming out of it in those 2" strips.
    Is there something you can tell me about why we need another test print so
    I can try to answer the question without the two hour round trip drive?

    I went into Sparkbooth and told it to make two prints, thinking that might
    have helped. But instead of printing two photo strips, it prints two sheets
    like the one pictured. A strip with white space, plus a white 2" strip.
    Then it does the same again, for the second print.

    Thanks for any help!

  4. Support Staff 4 Posted by Jorge Oliva on 18 Apr, 2017 01:58 PM

    Jorge Oliva's Avatar

    looks like you didn't pick the duplicate layout that why its printing blank on the other side what version did your friend purchase

  5. Support Staff 5 Posted by Joe Connell on 18 Apr, 2017 02:13 PM

    Joe Connell's Avatar

    #1) The layout you used is a single strip layout and that will not works for a double strip to be cut in half.

    #2) to set it up correctly you need to start with the margins all set to 0 and do a TEST print and attach it here and we can provide you margin adjustments to get it set correctly.

  6. Support Staff 6 Posted by Joe Connell on 18 Apr, 2017 02:15 PM

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    #3) you must be on the computer that is connected to the printer to set up the margins correctly.

  7. 7 Posted by Muncie Fine Por... on 21 Apr, 2017 02:54 AM

    Muncie Fine Portraits's Avatar

    I'm sending photos of various windows so hopefully you can see all the
    settings I have in place.

    I untoggled the 2" cut so I could get the test print to print without being
    cut in half. If you need it actually scanned, let me know. Thanks so so

  8. Support Staff 8 Posted by John Wu on 21 Apr, 2017 03:00 AM

    John Wu's Avatar

    Make sure to enabled "Center layout on page" in your Sparkbooth printing
    settings, and then use these margins: top = 0, left = 3, right = 12, and
    bottom = 12 to do another test print and include a scan of the test print

  9. Support Staff 9 Posted by Rob (ZCZ) on 21 Apr, 2017 12:27 PM

    Rob (ZCZ)'s Avatar

    You can never provide too much information....good job Sarah :)

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