Linea blanca al final

r_alonso82's Avatar

r_alonso82

26 Nov, 2019 06:04 PM

Hola, como están!? Necesito ayuda porque mis fotos de 5x15 de la fotocabina me salen con una linea blanca al final. Se que no es de la impresora porque probé con un programa de la misma y sale bien. Tampoco es de la cámara porque me lo hace con dos. Yo uso el programa Ilustrator y después lo paso al Sparkbooth. Por favor Ayuda.

  1. Support Staff 1 Posted by John Wu on 26 Nov, 2019 07:01 PM

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    Did you try setting up the margins? See
    http://help.sparkbooth.com/kb/printing/adjusting-print-margins
    You can also try using the Windows Viewer for printing instead. See
    http://help.sparkbooth.com/kb/printing/configuring-windows-viewer-printing

  2. 2 Posted by r_alonso82 on 27 Nov, 2019 03:52 PM

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    Hola, no estoy pudiendo solucionarlo te adjunto la foto de prueba para ver si me puede ayudar. Si quieren también te puedo mandar el archivo.

  3. Support Staff 3 Posted by John Wu on 27 Nov, 2019 04:28 PM

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    Try setting margins to top = 0, left = 0, right = 12, bottom = 12, and then
    do another test print

  4. 4 Posted by r_alonso82 on 27 Nov, 2019 04:36 PM

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    ahora salio asi la prueba.
    Adjunto

  5. 5 Posted by r_alonso82 on 27 Nov, 2019 04:48 PM

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    te adjunto tambien este...

  6. Support Staff 6 Posted by John Wu on 27 Nov, 2019 05:25 PM

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    Also enable the automatic rotate and scaling, and set top = 0, left = 0,
    right = 11, bottom = 9, then do another test print

  7. 7 Posted by r_alonso82 on 27 Nov, 2019 05:35 PM

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    te mando como quedo ahora

  8. Support Staff 8 Posted by John Wu on 27 Nov, 2019 05:45 PM

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    Try running a session with your layout and send the print out

  9. 9 Posted by r_alonso82 on 27 Nov, 2019 06:23 PM

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    Ya probe,empeoro lo gris que esta abajo subio mas y no estarian centradas las fotos.
    adjunto

  10. Support Staff 10 Posted by John Wu on 27 Nov, 2019 06:29 PM

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    What happens if you change the print engine to Windows Viewer?
    Also what printer are you using?

  11. 11 Posted by r_alonso82 on 27 Nov, 2019 06:32 PM

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    Perdon la ignorancia pero no se como cambiar a windows viewer. Impresora es la DNP DS620A

  12. Support Staff 12 Posted by John Wu on 27 Nov, 2019 06:41 PM

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    In my first reply to you I posted this link
    http://help.sparkbooth.com/kb/printing/configuring-windows-viewer-printing
    If you are using a DNP, you should create a layout using the DNP paper size
    which is sized to include the bleed margins, then set all the margins to 0
    and you can position the items on the layout so it is centered in the print
    out.

  13. Support Staff 13 Posted by John Wu on 27 Nov, 2019 06:41 PM

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    There is where you set the DNP paper size

  14. 14 Posted by r_alonso82 on 27 Nov, 2019 07:26 PM

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    Tambien se ve mal la imagen (cortados la imagen en todos los margenes)
    Si imprimo desde sparkbooth, el unico problema es que sale una linea blanca abajo. Los laterales salen bien, con los margenes en 0 y centrado el layout en el papel.
    Lo que se ve es que el archivo impreso estaria más arriba. Movido. Por eso es que quizas se ve la linea blanca en el margen inferior. Habria que bajar el archivo para que se centre en el papel.

  15. 15 Posted by r_alonso82 on 27 Nov, 2019 07:27 PM

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    te adjunto

  16. 16 Posted by r_alonso82 on 27 Nov, 2019 07:29 PM

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    Sino no te puedo mandar el archivo de Ilustrator y ven ustedes si les sale bien!?

  17. Support Staff 17 Posted by John Wu on 27 Nov, 2019 09:28 PM

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    Did you redo the layout using the DNP paper size? It is larger, so it fills
    the bleed margins.

  18. 18 Posted by r_alonso82 on 28 Nov, 2019 02:45 AM

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    ya esta, aumente los margenes superiores y lo pude arreglar.
    gracias

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