Cannot start session. selected photo layout has 0 photos

Amanda Ketchens's Avatar

Amanda Ketchens

02 Nov, 2019 04:58 AM

I had a template created how can I upload use, im getting this message

  1. Support Staff 1 Posted by John Wu on 02 Nov, 2019 06:44 AM

    John Wu's Avatar

    Nothing was attached. Can you resend?

  2. Support Staff 2 Posted by Joe Connell on 02 Nov, 2019 12:49 PM

    Joe Connell's Avatar

    You need to have at least 1 photo box added to your layout
    if you have a layout that was created by someone else
    you should attach it here so we can review and see why
    you are getting the message:
    Selected photo layout has 0 photos

    Attach the layout and we can help you

  3. Support Staff 3 Posted by Jorge Oliva on 02 Nov, 2019 02:28 PM

    Jorge Oliva's Avatar

    in order for us to check for error, we need for you to send us a request support
    just open the program (you need to be online to do this) press the F1 settings on top it says ABOUT press request support
    in the box write your problem question press SEND we will check for any software problem to be able to help.

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