Template unable to load

CamMiPhotoBooth's Avatar

CamMiPhotoBooth

18 Aug, 2019 10:45 PM

Hello, Jon!

I am unable to view and continue editing the template. I have restarted, shut-down, and used the task-manager to close out of the screen. But, for almost two hours, all I can see is this loading page. What do I need to do to pass this point and continue to edit my template?

Need to advise soon.

Thanks

  1. Support Staff 1 Posted by Joe Connell on 18 Aug, 2019 10:54 PM

    Joe Connell's Avatar

    It sounds like you DO HAVE the saved layout SBL file...
    Can you ZIP it and attach the ZIP file here and
    I can review the layout and see what might be causing this...

    I suspect your background/graphic/etc is too large and
    causing the load fail


    Joe Connell - SB Support

  2. 2 Posted by CamMiPhotoBooth on 18 Aug, 2019 11:00 PM

    CamMiPhotoBooth's Avatar

    Hi Joe!

    I was not able to download the file. I was in the middle of editing the
    file and when it shut down on me, I was not able to reopen the file.

    Not sure how to get back to the editing process.

    Warm Regards,

    Cynthia Gamboa, Owner
    Direct Number: (630) 636-1335
    [email blocked]

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  3. Support Staff 3 Posted by John Wu on 18 Aug, 2019 11:16 PM

    John Wu's Avatar

    Sounds like the layout rendering is getting stuck on a corrupted layout.
    You will probably need to reset the settings back to default. See
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

  4. John Wu closed this discussion on 30 Sep, 2019 10:36 PM.

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