Adding flowers

Jack's Avatar

Jack

31 May, 2019 12:15 PM

Hi. I can not find my discussion on the platform... about the flowers : 1june 2019 layout
I need the layout to adding it in software. Thanks

  1. Support Staff 1 Posted by Jorge Oliva on 31 May, 2019 01:02 PM

    Jorge Oliva's Avatar

    Morning Jack, we need to create a service ticket for you to be able to help, hold down shift-ctrl-9 from Sparkbooth's main screen at the same time
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. 2 Posted by Jack on 31 May, 2019 02:12 PM

    Jack's Avatar

    It has nothing to do with support but Rob made a layout and it is not on this platform anymore..

  3. Support Staff 3 Posted by Jorge Oliva on 31 May, 2019 02:15 PM

    Jorge Oliva's Avatar

    in order to help we need to create a service ticket everything we do from help to helping create a layout is related to support. so we need the support ticket to be able to help you.
    hold down shift-ctrl-9 from Sparkbooth's main screen at the same time
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  4. Support Staff 4 Posted by Joe Connell on 31 May, 2019 03:31 PM

    Joe Connell's Avatar

    Jack,

    Rob and I both were helping you
    but we need to get the email address that was Registered to your license.
    You can find that in the Settings > About page
    or Use the Request Support on the About page

    We can not provide you with the layout(s) we created
    until we know you do have a license registered in your own email.

  5. 5 Posted by jack on 31 May, 2019 04:18 PM

    jack's Avatar

    [email blocked]

    this is my sparkbooth email

  6. Support Staff 6 Posted by John Wu on 31 May, 2019 04:20 PM

    John Wu's Avatar

    Got it. So you purchased your booth from Ebayar? Did you want to
    re-register the license under your own email address?

  7. 7 Posted by Jack on 31 May, 2019 04:37 PM

    Jack's Avatar

    Yes please

  8. Support Staff 8 Posted by John Wu on 31 May, 2019 04:38 PM

    John Wu's Avatar

    Changing the license key email address will deactivate any installs you
    have, and you will need to reactivate those installs using the new email
    address. Is it ok to make the change now?

  9. Support Staff 9 Posted by Jorge Oliva on 31 May, 2019 04:46 PM

    Jorge Oliva's Avatar

    See that was not bad. when you help us, we help you. Here is a link to were Joe and Rob was helping you with the layout.
    http://help.sparkbooth.com/discussions/layout-creator-questions/747...

  10. John Wu closed this discussion on 10 Jul, 2019 08:54 PM.

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