preview issues

Laura Blair's Avatar

Laura Blair

22 Oct, 2018 12:53 AM

trying to send a proof to client.
when I click on the eyeball after creating the template it closes me out of sparksbooth.
Tried coming out of the program and going back in with the template same result.
Closed out.
Opened with a new template and it says can't render..close out of program. did and repopened with same template...same result.
Can someone let me know how to fic so I can send proofs tomorrow?
Thanks

  1. Support Staff 1 Posted by John Wu on 22 Oct, 2018 01:25 AM

    John Wu's Avatar

    Can you go to Settings > About and click "Request Support"? Or hold down
    ctrl-shift-9 on the main screen to send your log?
    And export the layout and include it here.

  2. Support Staff 2 Posted by Joe Connell on 22 Oct, 2018 02:14 AM

    Joe Connell's Avatar

    Laura,

    Call me in Skype and we can get this figured out.
    I am sure it is something simple

    Most likely a background image or an add image
    in the layout that is TOO LARGE and causing this issue.

    Talk soon....


    Joe Connell - SB Support

  3. John Wu closed this discussion on 28 Nov, 2018 05:39 PM.

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