tag:help.sparkbooth.com,2010-04-06:/discussions/layout-creator-questions/7024-not-respondingSparkbooth: Discussion 2018-05-31T20:27:59Ztag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T14:00:01Z2018-05-02T14:00:26ZNOT RESPONDING<div><p>So I used a background that was too large, now, when trying to get into the photo layout it is freezing and not responding. HELP!</p></div>respinentertainmenttag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T14:10:59Z2018-05-02T14:10:59ZNOT RESPONDING<div><p>Attach the background here and let me know<br>
if your layout is Portrait or Landscape and<br>
if it is 4X6 or what size paper you are using.</p>
<p>I can then REDUCE it to the proper size you need and send it back...</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T14:46:34Z2018-05-02T14:46:34ZNOT RESPONDING<div><p>Can you create a new layout?</p></div>Rob (ZCZ)tag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T15:01:04Z2018-05-02T15:01:04ZNOT RESPONDING<div><p>I wish I could create a new one... I cant even get it to open the photo layouts at all before it freezes.</p></div>respinentertainmenttag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T15:10:14Z2018-05-02T15:10:14ZNOT RESPONDING<div><p>I can reduce it. I know how to. I just need to know how to get it to stop shutting down because its too big. I cant edit anything.</p></div>respinentertainmenttag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T15:16:46Z2018-05-02T15:16:46ZNOT RESPONDING<div><p>Can I remote into your computer to take a look? Here are the instructions<br>
on how to setup the remote session <a href="http://sparkbooth.com/remotesupport">http://sparkbooth.com/remotesupport</a></p>
<p>I will be available for this at 9a PST (about 45 minutes from now) if that<br>
works for you. Or we can schedule for another time.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T15:30:11Z2018-05-02T15:30:11ZNOT RESPONDING<div><p>764 376 285<br>
6012</p></div>respinentertainmenttag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T15:55:24Z2018-05-02T15:55:24ZNOT RESPONDING<div><p>Trying now</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/452107672018-05-02T18:12:52Z2018-05-02T18:12:52ZNOT RESPONDING<div><p>HELLO... you need to reduce the size<br>
<strong>BEFORE</strong> you add it to the layout editor</p>
<p>Here it is made the correct size 1200px W x 1800px H<br>
your original image was 1760px W x 12338px H<br>
enormous size to be placed in any program.</p>
<p>AND being that it is only a color, why didn't you<br>
just select the color for the background in the layout editor?</p></div>Joe Connell