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Layout Creator Questions →
02 May, 2018 02:00 PM
So I used a background that was too large, now, when trying to get into the photo layout it is freezing and not responding. HELP!
on 02 May, 2018 02:10 PM
Attach the background here and let me know
if your layout is Portrait or Landscape and
if it is 4X6 or what size paper you are using.
I can then REDUCE it to the proper size you need and send it back...
on 02 May, 2018 02:46 PM
Can you create a new layout?
on 02 May, 2018 03:01 PM
I wish I could create a new one... I cant even get it to open the photo layouts at all before it freezes.
on 02 May, 2018 03:10 PM
I can reduce it. I know how to. I just need to know how to get it to stop shutting down because its too big. I cant edit anything.
on 02 May, 2018 03:16 PM
Can I remote into your computer to take a look? Here are the instructions
on how to setup the remote session http://sparkbooth.com/remotesupport
I will be available for this at 9a PST (about 45 minutes from now) if that
works for you. Or we can schedule for another time.
on 02 May, 2018 03:30 PM
764 376 285
on 02 May, 2018 03:55 PM
on 02 May, 2018 06:12 PM
HELLO... you need to reduce the size
BEFORE you add it to the layout editor
Here it is made the correct size 1200px W x 1800px H
your original image was 1760px W x 12338px H
enormous size to be placed in any program.
AND being that it is only a color, why didn't you
just select the color for the background in the layout editor?
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