NOT RESPONDING

respinentertainment's Avatar

respinentertainment

02 May, 2018 02:00 PM

So I used a background that was too large, now, when trying to get into the photo layout it is freezing and not responding. HELP!

  1. Support Staff 1 Posted by Joe Connell on 02 May, 2018 02:10 PM

    Joe Connell's Avatar

    Attach the background here and let me know
    if your layout is Portrait or Landscape and
    if it is 4X6 or what size paper you are using.

    I can then REDUCE it to the proper size you need and send it back...

  2. Support Staff 2 Posted by Rob (ZCZ) on 02 May, 2018 02:46 PM

    Rob (ZCZ)'s Avatar

    Can you create a new layout?

  3. 3 Posted by respinentertain... on 02 May, 2018 03:01 PM

    respinentertainment's Avatar

    I wish I could create a new one... I cant even get it to open the photo layouts at all before it freezes.

  4. 4 Posted by respinentertain... on 02 May, 2018 03:10 PM

    respinentertainment's Avatar

    I can reduce it. I know how to. I just need to know how to get it to stop shutting down because its too big. I cant edit anything.

  5. Support Staff 5 Posted by John Wu on 02 May, 2018 03:16 PM

    John Wu's Avatar

    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport

    I will be available for this at 9a PST (about 45 minutes from now) if that
    works for you. Or we can schedule for another time.

  6. 6 Posted by respinentertain... on 02 May, 2018 03:30 PM

    respinentertainment's Avatar

    764 376 285
    6012

  7. Support Staff 7 Posted by John Wu on 02 May, 2018 03:55 PM

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    Trying now

  8. Support Staff 8 Posted by Joe Connell on 02 May, 2018 06:12 PM

    Joe Connell's Avatar

    HELLO... you need to reduce the size
    BEFORE you add it to the layout editor

    Here it is made the correct size 1200px W x 1800px H
    your original image was 1760px W x 12338px H
    enormous size to be placed in any program.

    AND being that it is only a color, why didn't you
    just select the color for the background in the layout editor?

  9. John Wu closed this discussion on 31 May, 2018 08:27 PM.

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