won't let me edit

ACE ORELLANA's Avatar

ACE ORELLANA

11 Nov, 2017 04:05 PM

i want to add a logo, but the photo layout icon is not there anymore, i just updated the software and it wont show the icon to open the editor?

  1. Support Staff 1 Posted by John Wu on 11 Nov, 2017 04:11 PM

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    Go to Settings > Photo Layouts > press the Editor button (see attached
    screenshot)

  2. 2 Posted by Ariel Orellana on 11 Nov, 2017 05:20 PM

    Ariel Orellana's Avatar

    [image1.jpeg]

    There is no icon or option

  3. Support Staff 3 Posted by John Wu on 11 Nov, 2017 05:25 PM

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    Looks like you are using an older version of Sparkbooth. What version does
    it show under the Settings > About?

  4. 4 Posted by Ariel Orellana on 11 Nov, 2017 05:28 PM

    Ariel Orellana's Avatar

    Version 3.8.48
    I did check for updates and it says there is one I click on the link and it uploads but the program never changes… stays at 3.8

  5. Support Staff 5 Posted by Joe Connell on 11 Nov, 2017 05:28 PM

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    Go to Settings and the About screen
    at the top it will show what version you have
    I suspect you have a VERY OLD version
    that doesn't have the Layout Editor built in
    and you will need to download the Layout Creator
    and use an Activation to install it.
    Here is where you download the Layout Creator
    http://sparkbooth.com/en/download/
    and here are the Instructions to use it
    http://help.sparkbooth.com/kb/customizing-photo-layouts/how-to-use-...

  6. 6 Posted by Ariel Orellana on 11 Nov, 2017 05:29 PM

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    [image1.jpeg]

  7. Support Staff 7 Posted by John Wu on 11 Nov, 2017 05:32 PM

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    Looks like you have a Sparkbooth Premium 4 license, but you installed 3.8.
    You can to download Sparkbooth 4.3 from
    http://sparkbooth.com/download-archive

  8. 8 Posted by Ariel Orellana on 11 Nov, 2017 05:33 PM

    Ariel Orellana's Avatar

    Perfect thank you , I will try that

  9. Support Staff 9 Posted by John Wu on 11 Nov, 2017 05:36 PM

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    You should deactivate your 3.8 install as described in
    http://help.sparkbooth.com/kb/activating-and-licensing/deactivate-install
    So you can use that activations for Sparkbooth 4.3

  10. 10 Posted by Ariel Orellana on 11 Nov, 2017 05:41 PM

    Ariel Orellana's Avatar

    I downloaded version 4 installed it and it won’t let me use my old code since I used it last time for the version 3.8 what can I do?

  11. Support Staff 11 Posted by Joe Connell on 11 Nov, 2017 05:43 PM

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    REPEAT...
    You should deactivate your 3.8 install as described in
    http://help.sparkbooth.com/kb/activating-and-licensing/deactivate-i...
    So you can use that activations for Sparkbooth 4.3

  12. Support Staff 12 Posted by John Wu on 11 Nov, 2017 05:48 PM

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    Is it showing an error? What error exactly?

  13. 13 Posted by Ariel Orellana on 11 Nov, 2017 06:36 PM

    Ariel Orellana's Avatar

    I deactivated 3.8
    Then try to activate the new version 4
    And it shows this error even after being able to download the new version directly, so I do have internet
    [image1.jpeg]

  14. Support Staff 14 Posted by John Wu on 11 Nov, 2017 06:43 PM

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    And you download Sparkbooth version 4.3?

  15. Support Staff 15 Posted by John Wu on 11 Nov, 2017 06:56 PM

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    I just tried 4.3 on my computer and it was able to activate. The error in
    your screenshot looks like there is something on your computer blocking
    Sparkbooth from communicating with the licensing server. Do you have a
    anti-virus utility running? If so, you should either whitelist Sparkbooth,
    or disable it while you try to activate it.

  16. 16 Posted by Ariel Orellana on 11 Nov, 2017 07:20 PM

    Ariel Orellana's Avatar

    I will look , thank you

  17. 17 Posted by Ariel Orellana on 27 Nov, 2017 01:50 PM

    Ariel Orellana's Avatar

    Hi there, everything works after I did all you guys told me thank you, another question, every time I want to use the booth I have to click the mouse one time on the application, if I don’t do that it just takes money and won’t work till I go and click the cursor on the program, is there a way to make it so I don’t have to physically do it every time ?

  18. Support Staff 18 Posted by Rob (ZCZ) on 27 Nov, 2017 01:57 PM

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    "it just takes the money" I assume this means you have a bill acceptor hooked up to your booth. How does your bill acceptor send a signal to the software?

  19. 19 Posted by Ariel Orellana on 27 Nov, 2017 02:14 PM

    Ariel Orellana's Avatar

    I have a card reader, I have an emulator for the keyboard and a relay attached to the signal, this wasn’t a problem before I did the software update, It was working fine.

  20. Support Staff 20 Posted by Rob (ZCZ) on 27 Nov, 2017 03:35 PM

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    So you can open a program like Notepad and see the Spacebar/Enter command happen when the card is accepted?

  21. 21 Posted by Ariel Orellana on 27 Nov, 2017 09:59 PM

    Ariel Orellana's Avatar

    I open notepad, then swiped the card and it wouldn’t show anything but the cursor would move like the space bar was being pressed for a long time, and it would take a picture that way

  22. Support Staff 22 Posted by John Wu on 27 Nov, 2017 10:50 PM

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    If it is sending a spacebar keypress, it will start Sparkbooth.

  23. John Wu closed this discussion on 03 Jan, 2018 11:36 PM.

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