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1. 31 Posted by Stephen Saccent... on 24 Aug, 2018 09:58 PM

   

   Next issue. Im Printing 2x6 prints. Sometimes I want to print two strips
   only, if there are only two guests taking a photo. But it seems to always
   doubles. 4 strips

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2. 32 Posted by Stephen Saccent... on 24 Aug, 2018 10:02 PM

   

   Also when I go to re-print photos it’s only giving me the option to print
   in even numbers

   • image_6546160.JPG 1.69 MB
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3. 33 Posted by Stephen Saccent... on 24 Aug, 2018 10:15 PM

   

   With these settings, it’s printing 4 copies, when I only want 2

   • image_6546160.JPG 1.69 MB
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4. Support Staff 34 Posted by John Wu on 24 Aug, 2018 10:24 PM

   

   You have the print prompt set to only allow even number of prints. Change
   it back to "Default". See attached screenshot.

   • image_6546160.jpg 1.93 MB
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5. Support Staff 35 Posted by John Wu on 24 Aug, 2018 10:26 PM

   

   Or change it to "Display Doubled Copies", so on the print prompt screen if
   they select 2 copies - it will print 1 copy that is split.

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6. 36 Posted by Stephen Saccent... on 24 Aug, 2018 10:30 PM

   

   I changed it to “default” and when I select “2” prints, 4 come out

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7. 37 Posted by Stephen Saccent... on 24 Aug, 2018 10:33 PM

   

   Neither work, maybe it’s a setting in my printer driver? What time can I
   get support until?

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8. 38 Posted by Stephen Saccent... on 24 Aug, 2018 10:35 PM

   

   It’s defaulting with “4” prints. I would like it to default with “2” only

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9. 39 Posted by Stephen Saccent... on 24 Aug, 2018 10:44 PM

   

   Ok I finally figured it out, I’m ok now

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10. Support Staff 40 Posted by John Wu on 24 Aug, 2018 10:45 PM

    

    I assume you are doing a split print? If that is the case, 1 copy in
    Sparkbooth mean 1 print out that is then split into 2 strips. So you want
    to set the print copies to 1.

    When you have the print prompt set to "Display Doubled Copies", it takes
    the print copies that the guest enters (say 4) and divides it by 2 to get
    the copies to print out (so 4 becomes 2 print outs).

    A print out is not the same as a split copy. 1 print out equals to 2 strips.

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11. 41 Posted by Stephen Saccent... on 24 Aug, 2018 10:46 PM

    

    Got it, thank you again

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12. John Wu closed this discussion on 09 Oct, 2018 11:21 PM.