Photo Size

Kate Olson's Avatar

Kate Olson

03 Oct, 2017 11:00 PM

I have never used the single portrait before. It is not letting me adjust the photo ccordinates to Height=1434

please assist

  1. Support Staff 1 Posted by John Wu on 03 Oct, 2017 11:21 PM

    John Wu's Avatar

    Did you setup Sparkbooth for portrait sized photos?

  2. Support Staff 2 Posted by Joe Connell on 04 Oct, 2017 02:15 AM

    Joe Connell's Avatar

    Using your Photo size Height=1434 X Width=956 and
    Overlay Image in Portrait, here is what you can do...
    [see attached]
    NOTE you will need to physically Rotate your camera
    for a true Portrait photo and set the rotation in the camera setting
    to 90 degrees +/- (not the default of 0)

    ...yes, my sample has the people too close
    but it will work as you are asking...

  3. 3 Posted by Kate olson on 04 Oct, 2017 05:34 PM

    Kate olson's Avatar

    I don't have that option, I am thinking it is because I have 4.0, if I
    upgrade to 5.0 - that will fix it?



    [email blocked]

  4. Support Staff 4 Posted by John Wu on 04 Oct, 2017 05:41 PM

    John Wu's Avatar

    Portrait setup is a new feature in 5.0. You can upgrade your license key at to 5.0

  5. 5 Posted by Kate olson on 04 Oct, 2017 06:09 PM

    Kate olson's Avatar

    So I just upgraded and activated the new key and there is no difference. It
    is exactly the same. Pleas help - I have been working on 1 photo template
    for hours.



    [email blocked]

  6. Support Staff 6 Posted by John Wu on 04 Oct, 2017 06:15 PM

    John Wu's Avatar

    You need to download 5.0 from

  7. Support Staff 7 Posted by Joe Connell on 04 Oct, 2017 06:17 PM

    Joe Connell's Avatar

    Install 5.0 then...
    You need to select the Portrait icon in the Photo Layout page.
    TOP area 3 icons - Square - Wide - Portrait

    Then in the Layout Editor create a NEW layout Portrait
    and add your Overlay graphic/image then add the photo box

  8. Support Staff 8 Posted by Joe Connell on 04 Oct, 2017 06:20 PM

    Joe Connell's Avatar

    We do not have phone support
    BUT I do offer Skype support where we can talk and
    I can share my screen and show you how easy this is to do.

    My Skype user name is ccuvideo
    send a Contact Request in Skype and we can connect.
    Skype is free to use computer to computer

  9. 9 Posted by Kate olson on 05 Oct, 2017 05:20 PM

    Kate olson's Avatar

    Thanks to you all! I upgraded to 5.0 and have it working! I was able to
    finish the template!



    [email blocked]

  10. 10 Posted by Kate olson on 07 Oct, 2017 10:19 PM

    Kate olson's Avatar

    Ok I'm at my first event and I can't seem to get a normal start button. It
    had push space bar to start? I'm confused, don't we mostly use tablets??
    Please help.... this will require quite a few extra steps prior to each
    photo making me look very ghetto!

  11. Support Staff 11 Posted by Rob (ZCZ) on 07 Oct, 2017 11:19 PM

    Rob (ZCZ)'s Avatar

    Assuming you have a tablet,/touchscreen monitor you need to change the text under the monitor icon on the toolbar to "Touch screen to start"

  12. 12 Posted by Kate olson on 09 Oct, 2017 10:57 PM

    Kate olson's Avatar

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • c48f75ad-739b-4ac2-ada8-5396caa3de7f.png 390 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac