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Layout Creator Questions →
11 Jan, 2017 04:48 AM
Hi, I'm currently using the latest version of sparkbooth.
The issue I am having is on landscape style duplicate template. After creating 2 dupes 3 slot photos top and bottom, reopening the template again,squeezes the bottom 3 shots up instead of staying at the original place designated. I've tried to move it back down, but only resulting for it to be pushed back up after the closing the template editor.
on 11 Jan, 2017 04:52 AM
Open the layout editor and Export that layout
so I can review and make suggestions...
You will need to ZIP the file (sbl) to attach it here
Joe Connell - SB Support
on 11 Jan, 2017 04:57 AM
Weird thing happened Joe. Upon completing export file, the template went to fixed itself . Is having too much template brings problem to the software ?
on 11 Jan, 2017 05:01 AM
Send me the Exported layout so I can
review and make suggestions...
on 11 Jan, 2017 05:04 AM
Here you go :)
on 11 Jan, 2017 05:20 AM
Well it appears to be OK
what is the Background image size?
on 11 Jan, 2017 05:23 AM
it should be at 2400 x 3600 pixels. That's what I thought, maybe a small glitch.
on 11 Jan, 2017 05:40 AM
No glitch at all...
If your layout was created at 600DPI
then your background image would be 2400h X 3600w
but the default size of layouts is 300DPI
the uses the layout of 1200h X 1800w
Computers every now and then go weird on us and
it is not a glitch in the software.
Strange things happen that can not be explained
If you did your layout without making it 600DPI
then the background image should be 1200h X 1800w
on 12 Jan, 2017 01:15 AM
Got it Joe. Thx for the kind assistance :)
Kindly close this support ticket :D
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