Color not matching when added a jpg file

David Roth's Avatar

David Roth

23 Apr, 2016 04:24 AM


I have an event coming up in a week - the client has requested that I used the logo supplied (labeled BridgesLogo). When I bring it into the sparkbooth layout creator and make a sample, the color of the logo changes from Orange to Red (see 2016_4_22_155845).

The client requested it to be orange - is there a reason why the photo color is off? Please advise the best way to solve this.


  1. Support Staff 1 Posted by Joe Connell on 23 Apr, 2016 04:38 AM

    Joe Connell's Avatar

    Hi David,

    Can you attaché the ORIGINAL logo that they provided
    that you did NOTHING with... was it a JPG/PNG/??

    I am a bit confused by the double strip you sent being one side is Green
    and the other side is more to the RED tone ... I re-read your message and that logo may be what they sent you but I just want to make sure it is the exact color (the orange part)... if you did anything with it in another software (like Photoshop) it could have lost the orange tone it started with...

    Let me know and I will try to make a image adjustment to the logo so that it has a more ORANGE color... color shifting may appear when an image is a JPG that was made transparent...

    Joe Connell - SB Support
    NOTE if you have Skype, I can share my screen and you can watch me
    my Skype user name is ccuvideo (English only)

  2. Support Staff 2 Posted by Joe Connell on 23 Apr, 2016 04:44 AM

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    I opened that logo in PAINT and added a block
    of ORANGE color so that you can see what
    they gave you is NOT actually orange.

  3. Support Staff 3 Posted by Joe Connell on 23 Apr, 2016 05:04 AM

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    ,,,and it is not RED either.... more of a Red/Orange
    and when it is full size you do not notice it
    and it appears to be an orange color, but when you
    make it smaller it appears to be more red than orange.
    [see attached]

    Joe Connell - SB Support

  4. 4 Posted by David on 23 Apr, 2016 05:06 AM

    David's Avatar

    Hi Joe,

    Thanks for the quick reply.

    First, to clarify - one side of the strip will be Orange, the other side will be blue. I was only having issues with the left side.

    I see what you mean that the color isn't exactly orange. However, when I look at it on my pc, and also in the preview in my mac, it appears to be more orange. The sample I sent (and the one on this page) appears more red. Also when I take a screenshot it is also red.

  5. 5 Posted by David on 23 Apr, 2016 05:08 AM

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    Two follow up questions:

    1. Any easy way to make this orange?

    2. What is the preferred formate for images imported into sparkbooth?

  6. Support Staff 6 Posted by Joe Connell on 23 Apr, 2016 05:12 AM

    Joe Connell's Avatar

    attach the ORIGINAL file...
    JPG files tend to not keep the colors as precise as they start out.
    The best file format (IMO) to save image files is PNG
    Sparkbooth can accept any image file ....
    I always save my images as PNG even if I am not making it transparent

  7. 7 Posted by David on 23 Apr, 2016 05:16 AM

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    Attached is the original file exactly as the client sent it.

  8. Support Staff 8 Posted by Joe Connell on 23 Apr, 2016 05:17 AM

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    YES, that is a red/orange not ORANGE
    It would not be easy... but it can be done
    my estimate to do that (for me) would take about
    an hour or two because I would need to draw over
    the red/orange text and make it ORANGE...

    If you want me to try and fix it let me know
    it is 1am here so I would do it tomorrow...
    NOTE: you should send your client the image I added
    the Orange and Red to make sure they want it ORANGE
    and not red/orange that you currently have...

    we don't want to waste 2 hours correcting it
    if red/orange is the actual color

  9. 9 Posted by David on 23 Apr, 2016 05:31 AM

    David's Avatar

    Thanks so much - I will send the client the image and see what they say. The event isn't until next week, so we have a little bit of time to sort this out.

  10. Support Staff 10 Posted by Joe Connell on 23 Apr, 2016 05:35 AM

    Joe Connell's Avatar

    Let me know so I can work on it for you
    then you should send the NEW one to them for approval

    I can tell you they will say it is not what they want LOL
    I have been thru this many time with people thinking they know
    what the color is and it is a shade different when they actually
    see it and all we do is USE Their image...

  11. Support Staff 11 Posted by Rob (ZCZ) on 25 Apr, 2016 02:17 PM

    Rob (ZCZ)'s Avatar

    I just played around a bit and went full halloween orange

  12. Support Staff 12 Posted by Joe Connell on 25 Apr, 2016 02:33 PM

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    That looks great Rob...
    Hopefully David can use it

    Thanks Rob for the help

    Joe Connell - SB Support

  13. John Wu closed this discussion on 14 May, 2016 04:28 PM.

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